Help & Support
We're here to help
Most questions are answered below. If yours isn't, send us a message and we'll get back to you within a few hours.
Frequently asked questions
You purchase your letter book, enter the bride's name and your presentation date, and receive your private guest link within minutes. You share that link with everyone who loves her — via WhatsApp, Messenger, text, or email. Guests click the link and write a heartfelt letter from wherever they are in the world, guided by an AI writing assistant if they need it. You track every letter from your private dashboard, read them all, send reminders to anyone who hasn't written yet, and download beautifully formatted print-ready stationery for each letter when you're ready.
Instantly. Your guest link and dashboard password are sent to your email within minutes of purchase — no waiting, no setup required. If you don't see it, check your spam folder and search for "Letters to the Bride."
No. Guests just click the link you share with them and write directly in their browser — on their phone, tablet, or laptop. No account, no app, no download. It takes about 5 minutes and even people who "aren't good with words" find it easy thanks to the AI writing assistant.
Yes — this is one of the biggest advantages over a traditional blank book. Guests can write from anywhere in the world, at any time, right up until the deadline. Interstate family, overseas friends, people who can't make the hen's night — everyone gets to contribute.
Guests who want help are asked a few simple questions — how they know the bride, a favourite memory, what they wish for her future. The AI uses their answers to write a personalised, heartfelt letter in their voice. They can edit every word before sending, or throw it out and write from scratch. It's a helper, not a replacement — every letter is personal.
Yes. Your MOH dashboard shows every letter as it arrives — you can read them, track who has and hasn't written, and send one-click reminders to guests who are still pending. You're in full control of the collection process the whole time.
The guest writing link stays open until 3 days before your presentation date — that gives guests time to write and gives you time to review everything before the big moment. You set the presentation date at checkout, and we handle the rest.
Every letter is formatted on a beautifully designed A4 stationery template — elegant border, the bride's name, the writer's name, and the letter itself in a premium font. You download print-ready PDFs for each letter from your dashboard. You can print them at home, at a local print shop, or use them to create your own presentation at the hen's night.
Yes. Your dashboard has an "Add letter manually" option — you can type or paste any letter and it'll be included in the collection. Useful for older relatives who need a hand, or for adding a letter you've received physically.
Go to https://app.letterstothebride.com/forgot and enter the email address you used to purchase. We'll resend your dashboard link and password straight away.
The guest link is a unique URL that only works for your book — it's not searchable or listed anywhere publicly. Only people you share the link with can access it. Your dashboard is password protected and only you have the password.
Digital ($59) — the full letter collection service, print-ready PDFs to print yourself at home or a local shop.
Printed Letters ($129) — everything in Digital, plus we professionally print all the letters and bind them into a beautiful soft linen-cover book, delivered to your door gift-ready.
Luxury Edition ($249) — everything in Linen Bound, plus a premium hardcover personalised with her name and year in gold foil, ribbon marker, and a keepsake gift box. Nothing like it exists anywhere else.
Send us a message and we'll get back to you within a few hours — usually much faster.